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Return Policy and Instructions

U.S. Return Policy and Instructions

We want you to love your new SPANX items, and gladly accept returns for products purchased on spanx.com within 30 days of the order delivery date. For any questions regarding our return policy please contact our Customer Care team at 1.888.806.7311.

Your refund will be issued in the same form as the original payment within 30 days of receiving your return order.

We can only accept returns if the merchandise was directly purchased from spanx.com. At this time, we cannot process returns from retail stores and other online retailers.

Please call us at 1.888.806.7311 for details on how to place an exchange, by returning your original item, and placing a new order.

When returning any part of your order, please follow the instructions below:

  1. Detach the top of your packing slip and keep it for your records.
  2. Complete the return reason form at the bottom of the slip.
  3. Pack the item(s) securely in the original product packaging, if possible. Please include all items and packing slip. All items must be returned in good condition to ensure credit.
  4. Remove, completely cover or mark through any other shipping labels.
  5. Affix the pre-paid* label to the package. Do not alter the label.
  6. Drop off your package to your nearest UPS location. No postage is required with a pre-paid label & return is free of charge.
  7. For your records, make note of the full 18 digit return tracking number, starting with 1Z.
  8. Track your shipment by visiting http://www.ups.com.

Please note: The original Shipping and Handling fee will not be refunded. If you do not have a Hassle-Free Returns pre-paid label printed on the reverse side of your pack slip, or would prefer to use your own shipping method, please follow steps 1-4 above. It is recommended that you use a traceable and insurable shipping method. We cannot accept C.O.D. deliveries. Ship your return to us at:

Returns Processing Department
2200 Cedars Road
Lawrenceville, GA 30043

Canada Return Policy and Instructions

We want you to love your new SPANX items, and gladly accept returns for products purchased on spanx.com within 30 days of the order delivery date. Please call our Customer Care team at 1.888.806.7311 for detailed instructions on how to proceed. Note that any Shipping and Handling Fees are non-refundable.

We can only accept returns if the merchandise was directly purchased from spanx.com. At this time, we cannot process returns from retail stores and other online retailers.

We are unable to process exchanges at this time. Please call us at 1.888.806.7311 for details on returning your item and placing a new order.