Tracking your Order
When can you track your order?
At our warehouse, tracking numbers are assigned (when applicable) to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. In some instances, your package has already shipped from our warehouse and is on its way to you, but the carrier may not be able to provide any information about your package for up to 48 hours.
Orders placed on www.spanx.com may be delivered by one of several different carriers and shipping methods. Thus, tracking availability may vary depending on the type of item you purchased, shipping method you selected, or the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. This doesn't happen very often however, if it does, your Order History on www.spanx.com will not offer tracking information but will still offer order status and other details. If you want to learn about the difference between tracking information and order status, take a look at the information below.
Please Note: Orders placed before March 31, 2008 cannot be tracked.
Finding Your Order Status
Finding the status of your order couldn't be easier!
- Check your e-mail. We will send you e-mails regarding the status of your order.
- Visit the website. Sign in at www.spanx.com for your Order History at any time. Information about your open orders, tracking, and past orders is available.
- Contact us. If you still have questions, please send us an e-mail and we will answer it as soon as possible.
How is order status different from tracking information?
The status of your order is supplied by www.spanx.com. This shows the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is in the hands of a carrier (such as UPS or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.