Return Instructions

When returning any part of your order, please follow the instructions below:

  1. Detach the top of your packing slip and keep it for your records.
  2. Complete the return reason form at the bottom of the slip.
  3. Pack the item(s) securely in the original product packaging, if possible. Please include all items and packing slip. All items must be returned in good condition to ensure credit.
  4. Remove, completely cover or mark through any other shipping labels.
  5. Affix the pre-paid* label to the package. Do not alter the label.
  6. Drop off your package to your nearest UPS location. No postage is required with a pre-paid label & return is free of charge.
  7. For your records, make note of the full 18 digit return tracking number, starting with 1Z.
  8. Track your shipment by visiting

*A $4.95 return fee will be deducted from your refund. If you do not have a Hassle-Free Returns pre-paid label printed on the reverse side of your pack slip, or would prefer to use your own shipping method, please follow steps 1-4 above. It is recommended that you use a traceable and insurable shipping method. We cannot accept C.O.D. deliveries. Ship your return to us at:

Returns Processing Department 307 Hollie Drive Martinsville, VA 24112

ShopRunner Returns

ShopRunner eligible items have unlimited free returns. Members must follow the return policy of the retailer where they made their purchase. Returns on ShopRunner orders are not eligible to use the return label on this form. ShopRunner members can contact ShopRunner Member Services at 1.888.721.7467 or email


If you believe you did not receive a pre-paid return label in error, please call customer service at 1.888.806.7311 for further assistance on return eligibility.