Welcome to Spanx.com. Your trust is one of our most important assets. We take seriously the protection and proper use of the personal information you supply to us. This policy explains what personally identifiable or personal information we may collect from you when you visit our website, how we use such information, and the choices you have regarding our use of this information.
We are committed to handling your personal information, including your online credit card transactions, with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
You may purchase online merchandise by calling toll-free 1.888.806.7311 (7am-12am, 7 days a week.) One of our customer service associates will gladly take your order.
Our customer service centers also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
Providing our customers the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures designed to handle your personal information in a safe, secure, and responsible manner.
The information we collect
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this website or participate in all of its features.
We receive and store any personally identifiable information you enter on the website, whenever you shop with Spanx - online or through our catalogs - or information you give us in any other way. For example, we may collect the following personally identifiable information: your name, address, telephone number, and e-mail address. If you use a credit or debit card, we will also include your account number. We may also collect personal information about you from third parties, such as demographic firms, to make our future marketing efforts more efficient.
When you register with us as an online customer, we may ask for additional information, such as your favorite SpanxÂ® product.
If you use one of our services or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our website design, product assortments, customer service, and special promotions.
How we use the information we collect
We use the information we collect for various purposes, including:
- to complete your purchase transactions
- to provide the services you request
- to send you our catalogs and other offerings by mail
- to keep you informed about the status of your orders
- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- to notify you of product recalls or provide other information concerning products you have purchased
- to improve our merchandise selections, customer service, and overall shopping experience
Who we disclose the information to
We may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention services; and (e) other services designed to assist us in maximizing our business potential.
Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you. We will not, however, sell, rent, or share your email address with third parties for marketing purposes without your consent.
Compliance with Law: We may provide access to information when legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Your choices regarding use of the information we collect
We provide you with a number of choices regarding our handling of your personally identifiable information.
Direct Mail Marketing: If you wish to be removed from the list of customers that receive direct mail, please either: write to: Spanx Customer Relations, 1435 International Drive Eau Claire, WI 54701 or call 1.888.806.7311.
If you choose to write to us, please include your name, address, phone number, and email address and state "NO MAIL OFFERS" if you don't want to receive offers by mail.
Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties for direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Spanx Customer Relations, 1435 International Drive Eau Claire, WI 54701. Please allow 30 days for a response.
If you do not want to receive promotional email from Spanx or its affiliates you can click on the unsubscribe link and hit send at the bottom of any email communication sent by us. Please allow us 30 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
Cookies and how we use them
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our website, we may use both a session and a persistent cookie. This cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. A web beacon allows us to capture certain additional types of information about a visitor's actions on a website, such as a visitor's cookie number, the time, date, duration, and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
Protecting children's privacy is important to us. Our website is a general audience website. No part of our website is targeted to attract anyone under 13. Our online sweepstakes are restricted to entrants who are at least 18 years old.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Links to other websites
While visiting www.spanx.com, you may link to websites operated by our business partners or other third parties. This does not mean that we endorse companies, their products, or their websites. We do not make any representations or warranties about any website you may access through www.spanx.com. They are independent from us, and we have no control over or responsibility for their information or activities.
Online account registration
To make online shopping faster and easier, you may register with www.spanx.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
We'll be happy to provide additional information or answer any questions. Please:
- Call toll-free: 1.888.806.7311
- Write: Spanx Customer Relations
1435 International Drive
Eau Claire, WI 54701
Mac user advisory
Macintosh users must place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.
You also may place an order for catalog merchandise by calling 1.888.806.7311.
Conditions of use, notices and disclaimers
When you use this website, you are automatically agreeing that both your access to the website and your use of it are:
- Subject to the terms and conditions in this legal notice, which may change at any time without notice.
- Subject to all applicable laws.
- Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with www.spanx.com is protected, Spanx will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.