The invoice in your package will contain detailed instructions for returning items shipped to a Canadian address. Here are the basic steps:
- Complete the return form located on the bottom of your invoice.
- Enclose the return form inside the box and retain the top half of the invoice for your records.
- Pack items safely for shipping and affix the return shipping label located on the invoice.
- All packages must be sent through a traceable and insurable method. Return shipping fees are non-refundable.
- All returns will be credited to the original form of payment (excluding shipping and handling charges).
- Please note that we can only accept returns if the merchandise was directly purchased from www.spanx.com. At this time, we cannot process returns from retail stores and other online retailers.
Please allow up to 3 - 4 weeks for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Canada Return Address:
1151 Martingrove Road
Rexdale, Ontario M9W 4W7
Thanks again for your purchase!