E-mails about your order
After you place your order, we want to keep you in the loop! You will receive e-mail updates about your order status. Keep these emails for your records.
Examples of E-mails You Might Receive:
| Order Confirmation | Confirms that we have received your order. The order number will be included. |
| Backorder/Advance Sales Notice | Informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number. |
| Shipment Confirmation | Confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location. |
| Important notice about your order | Offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Care Representative immediately at 1.888.806.7311 so the problem can be addressed. |
