Emails About Your Order
After you place your order, we want to keep you in the loop! You will receive e-mail updates about your order status. Keep these emails for your records.
Examples of E-mails You Might Receive:
|Order Confirmation||Confirms that we have received your order. The order number will be included.|
|Backorder/Advance Sales Notice||Informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.|
|Shipment Confirmation||Confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.|
|Important notice about your order||Offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Care Representative immediately at 1.888.806.7311 so the problem can be addressed.|
|Product Notifications||We can let you know when an out of stock product is available. Sign up from the product page of the out of stock item to be notified.|