Product FAQ

Here you will find answers to all of life’s questions…well, those about SPANX, anyway! Don’t see what you’re looking for? Contact us.

General Questions

  • Where can I find SPANX in my city, state or country? Visit our store locator or international page to find a retailer near you!
  • Where can I find STAR Power, Red Hot Label, and ASSETS? STAR Power, Red Hot Label and ASSETS can be found at retailers near you.
  • The product I purchased is defective or the wrong size, what should I do? View our policy for damaged and defective items. If your item is the wrong size, please review our return policy.
  • Do you offer discounts? Although we don’t typically discount our products, the best way to find out about our exclusive offers is to sign up for our emails. Plus, as a special gift, you’ll get 10% off on your birthday!
  • How do I get a SPANX catalog? Call us at 1.888.806.7311, and we’ll add you to our mailing list!
  • I have a specific product question, how do I get it answered? Feel free to post your specific question on our Facebook page, start a chat or contact us via phone or email!
  • Where are your products made? Our products are made all over the world. To find out specific countries of origin for products, please contact us!
  • How do I best protect my sheers? SPANX sheers are made with the highest quality yarns and should not run within the first few wears. Since these (sheer!) products are considered delicate, it is important to treat them with special care:
    • Hand wash sheers in cold water and lay flat to dry
    • Before dressing, make sure to avoid sharp objects like rings and other jewelry.
    • Scrunch up one leg of the pantyhose from the waist down to the toe. Carefully insert your toes into the foot of the sheers so they line up with the seam. Slowly release the bunched fabric as you carefully draw them up your leg until reaching your thigh.
    • Repeat with the other leg then gently position the waist.
    *When looking at legwear, it’s important to remember that there’s a natural range in durability: sheers are super delicate and deserve high-tuned care, while tights are more durable and can withstand a little wear-and-tear.
  • Why do some products have silicone while others don’t? All of our products are designed with optimal comfort and functionality in mind. Our design team uses their expert discretion to decide if products need a little extra hold, and, if so, how much. Small amounts of silicone are used on some products, depending on the style and fabrication, to ensure it stays put!
  • I just had surgery. Are SPANX products safe to wear? Some doctors do recommend SPANX products after certain surgeries, but we highly recommend you consult your physician before getting your SPANX on!
  • What does it mean if my camisole or shaper is rolling? Rolling can indicate that your SPANX product is too big, or too small. For optimal smoothing and comfort, it’s important to find the size that fits just right. Check out our sizing chart. If you feel you’re between sizes, we recommend trying a bodysuit — these styles stay securely in place and come in a variety of silhouettes. From mid-thigh shapers that hook to your bra, to tank bodysuits with full coverage or thong bottoms, we’ve got a style for every shape!
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Size Questions

  • How do I know which size to buy? When purchasing any SPANX product, it’s important to find the size that’s right for you. Due to the slimming nature of our garments, picking a size too small won’t give you extra shaping — but will cause bulges and discomfort. Visit our sizing charts to find the perfect fit for you!
  • Where can I find product measurements? Check out each product page to see specific measurements and images. Not finding what you’re looking for? Contact us and we’ll help you get to the bottom of it!
  • What are my measurements? First, let’s narrow down what you’re trying to measure!

    Some helpful tips: when measuring your bust, ensure your tape measure is around the fullest part of your chest. Measure your waist by doing a mini “crunch” in the air. The part that bends? That’s your waist! When measuring your hips, aim to get your tape measure around the fullest part (when you sit, where your hips bend)!
  • I’m in between sizes. What should I do? We get it — not all bodies are created equal! Our sizing charts are designed to be used as a measurement guide.
    If you’re outside the lines, don’t fret. Here are some tips to help you get the right SPANX on!
    • Never Size Down! Due to the slimming nature of our garments, picking a size too small won’t give you extra shaping — but will cause bulges and discomfort.
    • Email, Chat or Call Us! We’ve got a sizeable team of Spanx-ters available to answer your questions and get you in the right size.
  • I’m petite, which SPANX product should I wear? Check out our sizing charts to find the size that’s right for you!
  • What if I don’t see something in my size? Contact us. We’d love to help you get to the bottom of it!
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Availability

  • How do I know if a product is out of stock? If an item is out of stock, we’ll let you know on the product page. We’ll also let you know the expected arrival of a backordered item.
  • Where can I buy products that have been discontinued from a store? Spanx.com offers the widest selection of SPANX products, so if the item you’re looking for is anywhere, it’ll be here!

Care

  • How do I wash my SPANX products? Treat your SPANX products with care and you’ll get wear after wear after wear! Check out each product page for specific information on how to launder each individual garment. Here are some general care instructions:
    • Shapers/Bras/Tights SPANX Shapers, Bras and Tights are considered delicate and can be hand washed in cold water and laid flat to dry.
    • Apparel Apparel can be machine washed in cold water and tumble dried on low.
    • Swim Spanx swimsuits are considered delicate. Try to avoid chemical products, sun tan oils and harsh detergents. Immediately after wearing, hand wash gently in cold water and lay flat to dry.
    • Active/Socks Spanx Activewear and socks can be machine washed in cold water and tumble dried on low.
    • Men’s Men’s tops, bottoms and socks can be machine washed in cold water and tumble dried on low.
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